Security

GUARDING SECURITY SERVICES

Combined Security Course is our most popular course. It delivers training in all of the non-specialist areas of security.

This combined security course covers Door Security Procedures, Event Security*, Retail Security and Static Security.

On completion of this course the candidate will be able to apply for work in most areas of security work such as:

  • Nightclubs and bars (Door Security Procedures licence)
  • Takeaways and late night shops in vicinity of licensed premises (Door Security Procedures licence)
  • Events with capacity less than 20,000 (Event licence)
  • Retail shops, clothing outlets and supermarkets (Retail licence)
  • Housing estates, factories, hotels, building sites (Static licence)

The programme satisfies the requirements of the revised Guarding Services Standard (a Standard for Private Security Authority Licensing of Contractors)

Programme Objectives:

  • Be familiar with private security, the guarding sector of the private security industry and licensing of employers and employees within the sector.
  • Understand the broad spectrum of law and its impact on operational security in the static, retail, door and event security environments.
  • Understand the range of duties and procedures carried out by security staff, developing the skills and knowledge required to carry out the full range of workplace tasks.
  • Identify emergencies and appropriate responses to a range of emergencies.
  • Develop communication skills for effective interaction with patrons, customers, clients, management and colleagues.
  • Understand the benefits of personal qualities and personal standards.

Programme Delivery:

This programme is delivered by both classroom instruction and home based study. Candidates must commit to 80 hrs of home study using the Security Manual that is issued on day one.
Programme delivery is broken down into thirteen sections as follows:

  • The Private Security Industry
  • The Private Security Authority
  • Law
  • Procedures
  • Retail Security
  • Static Security
  • Door Security
  • Event Security
  • Communications
  • Threats and Violence
  • Emergencies
  • Customer Care
  • Personal Development

Programme Assessment:

There are three techniques used to assess the programme:

  • A one-hour, 20 questions written examination. Total value is 40%, pass mark is 20%.
  • The practical demonstration of two skills. Total value is 40%, pass mark is 20%.
  • An 800 word written assignment. Total value is 20%, pass mark is 10%.

Certification:

Successful completion of this comprehensive programme leads to seven certificates:

  • QQI Minor Award in Guarding Skills at Level 4
  • QQI Minor Award in Door Security Procedures at Level 4
  • Security Institute of Ireland Certificate in Static Security
  • Security Institute of Ireland Certificate in Retail Security
  • Security Institute of Ireland Certificate in Door Security
  • Security Institute of Ireland Certificate in Event Security
  • Security Institute of Ireland Certificate in Responding to Threats and Violence

Licence:

On completion the candidate must apply and pay for a Private Security Authority licence which is valid for two years.
Cost of an Employee Licence

  • Door Supervisor (licensed premises) licence – €150
  • Security Guard (static) licence – €90
  • Both Sectors (Applied for at the same time) – €220

Event Security* is currently unlicensed. It is expected that licensing will be mandatory in 2014. It is anticipated that the PSA will retrospectively accept The Security Institute Event Certificate awarded on completion of the course.

DOOR SUPERVISOR AND EVENT SECURITY

This course delivers training in all of the aspects required to work as a Door Supervisor and Event Security.

On completion of this course the candidate will be able to apply for security work in the following areas:

  • Nightclubs and bars (Door Security Procedures licence)
  • Takeaways and late night shops in vicinity of licensed premises (Door Security Procedures licence)
  • Events with capacity less than 20,000 (Event licence)

The programme satisfies the requirements of the revised Guarding Services Standard (a Standard for Private Security Authority Licensing of Contractors)

 

 

Programme Objectives:

  • Be familiar with private security, the guarding sector of the private security industry and licensing of employers and employees within the sector.
  • Understand the broad spectrum of law and its impact on operational security in the static, retail, door and event security environments.
  • Understand the range of duties and procedures carried out by security staff, developing the skills and knowledge required to carry out the full range of workplace tasks.
  • Identify emergencies and appropriate responses to a range of emergencies.
  • Develop communication skills for effective interaction with patrons, customers, clients, management and colleagues.
  • Understand the benefits of personal qualities and personal standards.

Programme Delivery:

This programme is delivered by both classroom instruction and home based study. Candidates must commit to 80 hrs of home study using the Security Manual that is issued on day one.

Programme delivery is broken down into twelve sections as follows:

  • The Private Security Industry
  • The Private Security Authority
  • Law
  • Procedures
  • Door Security
  • Event Security
  • Communications
  • Threats and Violence
  • Emergencies
  • Customer Care
  • Personal Development

Programme Assessment:

There are three techniques used to assess the programme:

  • A one-hour, 20 questions written examination. Total value is 40%, pass mark is 20%.
  • The practical demonstration of two skills. Total value is 40%, pass mark is 20%.
  • A 300 word written assignment. Total value is 20%, pass mark is 10%.

Certification:

Successful completion of this comprehensive programme leads to four certificates:

  • QQI Minor Award in Door Security Procedures at Level 4
  • Security Institute of Ireland Certificate in Door Security
  • Security Institute of Ireland Certificate in Event Security
  • Security Institute of Ireland Certificate in Responding to Threats and Violence

Licence:

On completion the candidate must apply and pay for a Private Security Authority licence which is valid for three years.

Cost of Employee Licence:

  • Door Supervisor (licensed premises) licence – €150
  • Security Guard (static) licence –  €90
  • Both Sectors (Applied for at the same time) – €220

STATIC & RETAIL SECURITY

 

This course delivers training in all of the areas required to work in the Static and Retail Security sectors. On completion of this course the candidate will be able to apply for work in areas such as:

.    Retail shops, clothing outlets and supermarkets (Retail licence)

.    Housing estates, factories, hotels, building sites (Static licence)

The programme satisfies the requirements of the revised Guarding Services Standard (a Standard for Private Security Authority Licensing of Contractors)

 

Programme Objectives:

  • Be familiar with private security, the guarding sector of the private security industry and licensing of employers and employees within the sector.
  • Understand the broad spectrum of law and its impact on operational security in the static, retail, door and event security environments.
  • Understand the range of duties and procedures carried out by security staff, developing the skills and knowledge required to carry out the full range of workplace tasks.
  • Identify emergencies and appropriate responses to a range of emergencies.
  • Develop communication skills for effective interaction with patrons, customers, clients, management and colleagues.
  • Understand the benefits of personal qualities and personal standards.

Programme Delivery:

This programme is delivered by both classroom instruction and home based study. Candidates must commit to 80 hrs of home study using the Security Manual that is issued on day one.

Programme delivery is broken down into eleven sections as follows:

  • The Private Security Industry
  • The Private Security Authority
  • Law
  • Procedures
  • Static Security
  • Retail Security
  • Communications
  • Threats and Violence
  • Emergencies
  • Customer Care
  • Personal Development

Programme Assessment:

There are three techniques used to assess the programme:

  • A one-hour, 20 questions written examination. Total value is 40%, pass mark is 20%.
  • The practical demonstration of two skills. Total value is 40%, pass mark is 20%.
  • An 800 word written assignment. Total value is 20%, pass mark is 10%.

Certification:

Successful completion of this comprehensive programme leads to four certificates:

  • QQI Minor Award in Guarding Skills at Level 4
  • Security Institute of Ireland Certificate in Static Security
  • Security Institute of Ireland Certificate in Retail Security
  • Security Institute of Ireland Certificate in Responding to Threats and Violence

Licence:

On completion the candidate must apply and pay for a Private Security Authority licence which is valid for three years.

Cost of an Employee Licence:

  • Door Supervisor (licensed premises) licence – €130
  • Security Guard (static) licence – €80
  • Both Sectors (Applied for at the same time) – €190

DEALING WITH THREATS AND VIOLENCE

 

Staff who interacts with the public may encounter threats and violence whilst completing their duties. Pro-Secure deliver the following tailored course to the Retail Industry in order to meet the requirements for improved staff safety and mitigate the risk for the company.

 

 

 

Attendance on this course will result in the Retail Employee being able to:

  • Assess the risks associated with individuals and environments.
  • Understand how to recognise, assess and reduce risk in conflict situations
  • Conduct dynamic risk assessment
  • Manage and de-escalate conflict and aggression
  • Identify and respond to criminal activities associated with retail
  • Demonstrate a range of self-defence manoeuvres whilst understanding the use of  lawful reasonable force

Unit title: Responding to Threats and Violence – Retail Staff

Unit code:  RTVB 13

Accreditation:  Security Institute of Ireland

Unit purpose:

  • This Unit is designed to provide candidates with key knowledge and skills required to deal with threats and violence. It covers the specification for learning and qualifications in Response to Threats and Violence as defined by the Security Institute of Ireland.
  • RTVB will equip the candidate to respond to the most common forms of aggression in a range of workplace situations, for example: Robbery, threats, abuse and physical attack.
  • The emphasis is on self-preservation through the ability to defend against the most common forms of attack. Techniques taught are designed to safely withdraw, report or get assistance. Development of the programme was undertaken in consultation with Stakeholders including Services Industrial Professional and Technical Union (SIPTU).

The Unit is a mandatory Unit within the Private Security Authority-linked Award in Security Guarding Services, Retail Guarding and Door Procedures.

On completion of the Unit the candidate should be able to:

1 Understand the causes of aggressive behaviour.
2 Understand the law relating to aggression and self-defence.
3 Understand how to recognise, assess and reduce risk in conflict situations.
4 Understand how to communicate effectively in emotive situations and de-escalate conflict.
5 Understand Standard Operating Procedures to reduce and manage incidents
6 Understand measures to increase personal safety and situational awareness.
7 Demonstrate physical techniques to defend, release and create space.

Delivery:

The course is interactive and encourages students to participate through role play and scenario based teaching.

Benefits:

Training will deliver skills and employee confidence which may benifiy both the employee and employer and may lead to:

  • Decrease in customer complaints
  • Increased morale and motivation
  • Decreased turnover, absenteeism and lateness

SECURITY TEAM LEADER

 

ProSecure Training is now delivering the Security Institute of Ireland accredited, QQI Level 5 Security Team Leader course. The course is designed to deliver the skills and knowledge necessary for Team Leaders in the Security Industry.

 

 

 

 

The course will benefit:

  • Organisations preparing for future compliance.
  • Those wishing to progress their career and move into a Supervisors role.
  • Security Officers who are currently employed in a supervisory role and wish to achieve formal recognition for their skills.

Content Overview:

  • The Private Security Industry
  • Client and Assignment Polices
  • Documenting Work Instructions
  • Teams and Teamwork Concepts
  • The Team Leader
  • Monitoring, Managing and Measuring Performance
  • Personal Professional Development
  • Communications
  • The Private Security Authority
  • Review of the Law

Accreditation:

  • QQI Level 5 in Team Working
  • Security Institute of Ireland Certificate in Security Team Leadership

TERRORISM AWARENESS

Frontline Staff Terrorism Awareness Course

Course Purpose: This terrorism awareness course has been developed to satisfy the frontline staff working in different environments such as retail, commerce and industry for example. The course would be very beneficial to staff in front of house roles in reception areas, point of sales, public facilities and any areas where people assemble. In particular this course will provide essential skills and knowledge to staff with responsibilities for safety and security in both public and private sectors. Recent events and current thinking now suggests that all places of public assembly and all business and leisure environments are all at risk due to the shift away from what was deemed to be traditional targets to what are described as soft targets. Over half of all terrorist attacks globally are directed at the business environment in an attempt to undermine economies and disrupt normal business activity.

Course Content:

Course delivery is through lectures, workshops and open discussion designed to increase awareness of the risk and provide an understanding of the following topics:

  • Extremism Terrorism and Radicalisation
  • Nature of Anticipated Threats
  • Organisation and Premises Familiarisation
  • Countermeasures Overview
  • General Responses
  • Emergency Response

REFRESHER  & UPSKILL TRAINING

 

PSA Standard – Licencing Requirements Door and Security Guarding (PSA 28:2013) states:

4.6. Organisations shall assess the risk of violence and provide training if there is a significant likelihood and severity of consequence of violence.
5.7. Operational staff shall be provided with Refresher Training every two years, delivered by a qualified trainer.

 

 

Course Purpose:

This course satisfies the PSA requirements detailed above, evidence including written records and DVD recording of individual assessment will be supplied in order to satisfy PSA audits. The training can be half day to cover Refresher or Upskill and full day for a combination of Refresher and Upskilling.

Refresher training is the process of reinforcing and revising current skills, reviewing and updating the existing core skills on a continuous and scheduled basis. Within the guarding sector of the security industry theses core skills originate from entry level courses. Refresher training is not generic; it will be tailored to the organisations requirements.

Upskilling training introduces new skills and knowledge identified by the organisation often driven by changes to legislation, risk identification and client’s special requirements.

Course Content:

  • This Unit is designed to provide candidates with a revision and update on knowledge and skills required for the retail environment. It covers the specification for Refresher Training as defined by the Security Institute of Ireland.
  • The content can be tailored to an organisation’s requirements. Issues that are of concern to the organisation’s management will be addressed.

On completion of Refresher Training the employees will:

  • Understand changes introduced by the PSA
  • Understand company policies and procedures
  • Understand the qualities of a security officer and importance of positive client feedback
  • Understand current developments in civil litigation and procedures for avoiding litigation situations
  • Understand civil and criminal law relating to retail and DSP security operations
  • Understand loss and crime prevention
  • Understand current criminal strategies for security environments
  • Understand procedures for dealing with suspected criminal activity

Upskill Training:

  • This Unit is designed to provide candidates with key knowledge and skills required to deal with threats and violence. It covers the specification for learning and qualifications in Response to Threats and Violence as defined by the Security Institute of Ireland.
  • RTVB will equip the candidate to respond to a threat or attack from a third party in a range of workplace environments.
  • The emphasis is on self-preservation through the ability to defend against the most common forms of attack. Techniques taught are designed to safely withdraw, report or get assistance.

Development of the programme was undertaken in consultation with Stakeholders including Services Industrial Professional and Technical Union (SIPTU)

On completion of the Unit the candidate should be able to:

  • Understand the causes of aggressive behaviour.
  • Understand the law relating to aggression and self-defence.
  • Conduct risk assessments
  • Understand how to recognise, assess and reduce risk in conflict situations.
  • Understand how to communicate effectively in emotive situations and de-escalate conflict.
  • Understand Standard Operating Procedures including response to robbery and intervention.
  • Understand good practice to follow after conflict situations.
  • Demonstrate physical techniques to defend, release and create space.

Delivery:

The course is delivered by two trainers, both qualified by the Security Institute of Ireland to deliver Refresher and Upskill training. Course delivery is interactive and includes discussion and role play.

Benefits:

Training will deliver skills and staff confidence which may benefit both the employee and employer resulting in:

  • Decreased civil claims
  • Reduced insurance premiums
  • Unified response to criminal activity including retail crime and aggression/violence
  • Increased morale and motivation
  • Decreased turnover, absenteeism and lateness
  • Increased staff confidence
  • Increased customer satisfaction

We have successfully delivered Refresher and Upskill training to OCS Dart Security, OCS Tesco Security, South East Security and Safety and Carlow Security Services.

We also deliver Responding to Threats and Violence Basic (RTVB) course which addresses employee safety in conflict situations, clients include OCS, Musgraves group, Wexford and Kilkenny Councils and Fire Services.

Training Courses

  • Courses - delivered b-weekly Waterford - Wexford - Newbridge - Dublin
  • Instructors - handpicked SII accredited, with a vast wealth of experience.
  • Career Opportunities - with such a dynamic industry, our trainers would be dealing with a large number of national security partners weekly, and their recruiting departments.
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